FAQ's

Welcome to our FAQ!
We are happy that you are here and that you are part of our family of customers.
Our goal is to make your experience with us simple and enjoyable by answering the most common questions.

Shipping and Returns

Do you ship internationally? 

Of course! Shipping is free on orders over 150€. Any customs clearance fees, taxes and other customs charges are borne by the customer.

When will my order be shipped?

Magnetic Shirts are made to order, with the exception of Ready to Ship products. On average, shipping times range from 2 to 10 business days. We update you at every stage, from packaging to delivery, because our goal is for you to receive your Magnetic Shirt exactly as you want it.

What is the return policy?

YouareU offers returns without complications. We want you to be completely satisfied with your purchase. Our refund policy is simple and designed to ensure you have a seamless shopping experience.

Returned free in Italy within 14 days of the date of shipment (except for items indicated as “final sale”). Buy with confidence: we take care of your return. 

How long will it take to receive my order?

Delivery times depend on the type of product and destination. On average, for standard orders, delivery takes place within 2-10 working days. You will receive step-by-step updates from the time of shipment until delivery.

PRODUCT

Is M-Shirt a good gift? 

Absolutely. Thanks to its innovative technology, premium quality and timeless design, M-Shirt is the perfect gift for anyone who appreciates style and originality. 

How can I wash and dry my M-Shirt? 

You can wash the garment without removing the magnetic strips by following these simple instructions:

  • Close the magnetic parts before washing
  • Do not wash above 30°C
  • Do not use industrial dryers
  • Do not use bleach 
How does it work? 

Our patented magnetic closure system secures the shirt through the attraction of magnets, ensuring perfect alignment and a secure closure. 

Is it strong and reliable? 

Yes. Our magnetic closure system is strong and highly resistant. Our parkour models jump, perform backflips and frontflips while wearing it — the magnets hold perfectly. No worries. No discomfort. Just enjoy your M-Shirt. 

Where is M-Shirt produced? 

Every M-Shirt™ is designed and made in Naples, Italy. 

What size do I need to order?

We recommend that you consult our sizing guide available on the product page. If you're undecided, contact us: our team will be happy to help you choose the perfect size. 

Do you sell gift cards? 

Yes! YouareU gift cards are perfect as an original gift. You can purchase the gift card directly on our site and send it to whoever you want.

ORDERS

How can I make a purchase?

Choose the desired product, select the size and add it to your cart. Proceed with the checkout and complete the purchase by entering your shipping and payment details. You will receive an order confirmation by email. 

How do I know if my order is confirmed?

Immediately after purchase, you will receive a confirmation email with all the details of your order. If you don't receive it, check your spam folder or contact us directly. 

Can I change the shipping address after placing the order? 

If you would like to change the address, please contact us as soon as possible. If the order has not yet been shipped, we will do our utmost to update the delivery data.

Didn't you find your answer?

Don't hesitate to contact us